Frequent questions

Is it safe to place my order online?

Yes, it is absolutely safe to place an order and pay online.
Your personal data is transmitted safely through our system.

How can I make sure I have completed my purchase correctly?

After you place your order, you will receive a confirmation email within one hour. If you do not receive it, please contact our shop

How many days does an order take?

The delivery process can take up to 2-4 business days from the day of delivery. Delivery days are Monday to Friday from 9am to 7pm for Athens, Thessaloniki, Patra, Larissa and throughout Crete (prefectures of Heraklion, Chania, Lassithi and Rethymno). For the rest of Greece, the delivery times of each Carrier are applicable.

How can I pay my order?

You can pay your order with one of the following Payment Methods:

1. Payment by credit, debit and prepaid cards

2. By Cash on Delivery

3. By Deposit to our bank account

4. With Paypal

Is it safe to use my credit card on the site?

Yes, the data is transmitted in SSL encrypted format. Only Ces (Secure E-Commerce) transactions are accepted for payment with Visa and Mastercard. The system will contact the bank that issued it for the buyer to approve the payment. When the bank verifies the authenticity, the card debit will be processed. Otherwise, the order will be canceled.

How much will the shipping cost me?

For orders over 20 € shipping costs are free for all Greece.

For orders under 20 € the cost for the whole of Greece is 4 € up to 2 kg and then 1,00 € for each additional kilo.

I forgot my password, what can I do?

You can retrieve your password easily and simply. Click on the “Forgot my password …” link, enter the email with which you created your account at our store, and click “Recover”. In the next few minutes we will send you instructions on how to create a new password.

Why do I see the same products in the basket at different prices? 

If the wholesale customer has omitted to make a connection and has added products to the cart, they are required to remove them and re-select them after the connection as the wholesale prices are otherwise modified.